Your free spins vanished because you claimed them on a different game than the one the offer names, and that small slip changed how you plan a session. Most players in that moment misjudge the order of things: they deposit first and only then think about the welcome offer and its conditions.
Questions about the welcome offer
How do I claim the welcome offer?
The welcome offer is tied to your account, not to a payment you make elsewhere. Claim it before you deposit, because a deposit made first can leave you outside the offer. Open the cashier area and choose the welcome offer as the one active promotion. Then make your deposit and let it land in the balance before you open any game.
What is included in the welcome package?
The package combines a balance boost with free spins, and both parts follow their own rules. The spins are meant for particular games, so using them elsewhere gives no result. Cash from the balance portion carries conditions you agree to when you claim it. Treat the two parts as separate until you see each one credited.
Why did my bonus not appear after depositing?
A deposit without the offer selected is the usual reason. The system sees only money arriving, so nothing is attached to it. Claim the offer in your account first, then deposit, and keep the confirmation visible. If it is still missing, contact support with the time of the deposit and the method you used.
How do I use the free spins from the offer?
Free spins open only on the games the offer names, and the leon casino free spins usually sit in a list inside the promotion. Find that list before you spin, because landing on a different slot gives no free rounds. Open the named game and a prompt should appear at the start. If no prompt appears, return to the promotion page and confirm the spins are active.
Can I withdraw winnings from the welcome offer?
Winnings from the welcome offer can become withdrawable once the conditions attached to it are met. Until then they sit in the bonus balance, apart from your own funds. Plays on games outside the offer add nothing toward that progress. Check the progress bar in your account rather than guessing your position.
What happens if I deposit while an offer is still running?
A second deposit can reset or replace the offer you are working through. Whether that happens depends on the promotion you selected and on what the cashier shows at that moment. Pause and look at the active promotion before you send more money. If you want to keep the first offer, wait until it is finished before you deposit again.
Does the welcome offer expire?
The offer has a time window, and it closes whether or not you have finished the playthrough. Once it closes, the attached balance and any remaining spins are removed from your account. Watch the countdown shown with the active promotion so you are not caught out. Plan your playing sessions around the time you have left.
Account sign-up and verification
How do I create a Leon Casino account?
Registration asks for your name, date of birth, address and contact details. Type your name exactly as it appears on the identity document you will use later. A mismatch there causes trouble at the first withdrawal, even if everything else is correct. Submit the form once, then sign in to see that your details appear as entered.
Why do I need to verify my identity?
Verification links the account to a real person, which protects your balance and your withdrawal rights. The leon casino online service cannot release larger winnings until the account is confirmed. Upload a clear photo of your document and a matching address proof. Do this early, because waiting until you want to withdraw adds stress to a simple step.
Which documents are accepted for verification?
A passport, identity card or driving licence with a photo is the usual proof of identity. Address proof is a recent bill or bank letter showing your name and home address. Take pictures in good light with all four corners visible. Send each file once and wait for the outcome before uploading duplicates.
How long does verification take?
Most checks finish after the documents are readable and consistent with your registration. Blurred photos and details that differ from your profile are the main causes of delay. You can help by uploading everything in one go and using the same name everywhere. The account page shows whether the check is pending, accepted or needs a new document.
Can I change my personal details after signing up?
Some fields, such as your email or phone number, you can update yourself in the profile settings. Core details like your name or date of birth normally need support to step in. Contact support and be ready to prove the correct data with a document. Until the change is accepted, keep using the old details in any communication.
I forgot my password. What should I do?
Use the password reset link on the sign-in screen. It reaches you by email or text, so make sure you still control that address or number. Choose a new password you do not use elsewhere, then sign in and confirm access works. If the message does not arrive, contact support from the registered address.
Can I hold more than one account?
One account per person is the rule, and extra accounts are closed when they are found. Shared devices in a household need separate, correctly registered accounts, each with its own verified owner. If you suspect a second account exists by mistake, tell support rather than opening another. Play only from your own profile.
Games and play on a phone
What kinds of games are available?
The lobby mixes slots, table games such as blackjack and roulette, and live dealer tables. Each section lists its own titles, so use the filters to cut the list. Live tables run with a real dealer and a visible schedule. Open a game in demo mode first if you want to learn the rules without risking money.
Can I play on my phone without an app?
Leon Casino runs in the phone browser, so no download is needed. Open the site in your browser, sign in, and the lobby adjusts to the screen. Keep the browser updated for smoother play and turn off power-saving modes that pause the page. Save the page as a bookmark instead of relying on a search result each time.
Why is a game slow or frozen on my phone?
Old browser versions and weak connections cause most freezes. Close other open tabs, switch to a stable network and reload the page. If one game keeps stalling, try a different title to see whether the problem is the game or the device. A quick browser update fixes many cases.
Do free spins work on mobile?
Free spins follow the same rules in the phone browser as on a computer. They still only open on the games the promotion names. Find the named game in the mobile lobby and start it the same way. If the prompt does not appear, refresh once and check that the offer is still active.
What is RTP and why does it matter?
RTP describes how much of the stakes a game returns to players over a very long run of spins. It says nothing about your next spin, and no game pays back steadily in a session. Two slots with different RTP behave differently over time. Many titles show the RTP in the game information panel.
Where can I find my game history?
Your account keeps a record of the bets you placed and the rounds you played. Use it to compare sessions and see how much went on which game. If a round looks wrong, note its reference from the history before you contact support. The more specific the reference, the quicker the answer.
Will I get the same free spins on a new game?
Free spins from an offer are tied to the specific games the promotion lists, and a newly added title may not be among them. Before claiming anything, open the promotion page at Leon Casino and see which games the spins cover. Claim the offer only if you are happy to play those titles. Otherwise, wait for a promotion that fits the games you enjoy.
Account safety and spending limits
How do I set a deposit limit?
Open the responsible gambling section of your account and choose a cap on what you put in. The limit applies from that moment and is hard to raise on impulse. Set a figure you can afford in a normal month, not one that suits a single big night. Confirm the change and check it appears in your profile.
What does a self-exclusion do?
Self-exclusion blocks you from playing for a period you choose. It also stops the offers and messages that would draw you back. Ask support for it if you feel your spending is out of your control. The block stays until it ends, and reopening early is not possible.
What should I do if I think someone accessed my account?
Change your password straight away from a device you trust. Then review your profile for details you did not enter and check your transaction history. Contact support and describe what looks wrong. A second step, such as two-factor authentication or 2FA, makes a repeat attempt much harder.
How do I keep my account secure?
Use a password that is long and unique to this account. Keep 2FA switched on if it is offered to you. Sign out on shared phones and avoid opening the site on public networks. Save the official address as a bookmark, so you never enter details on a copied page.
Can I close my account and what happens to my money?
You can ask support to close the account, and any withdrawable balance is handled with you. Bonus funds tied to unfinished conditions do not become cash. Before closing, finish any withdrawal already in progress. Ask for a written confirmation of the closure for your own records.
Who do I contact when support does not solve a problem?
If support cannot help, raise the matter in writing and keep a copy of the exchange. Give dates, amounts and any reference numbers from your account history. A licenced operator has a complaints route named in its own rules, so use it in order. Staying factual and brief tends to move things faster.
Is personal data kept private?
Your documents and details are used for the checks described on the site and stored under security measures such as SSL. Staff see them only when a check or a support case needs it. Share documents only through the upload area inside your account. Never send identity photos, passwords or one-time codes through social media or chat.